TeleHealth



What is a Telehealth Consultation?

With Telehealth you can have your doctor’s appointment from the comfort of your own home.

Telehealth is a Medicare initiative that allows doctors and patients to communicate remotely using online tools like your PC and Skype. Telehealth is:

• safer in a Covid world, and
• time saving

You no longer need to visit the clinic to get medical advice. With telehealth you can talk with your favourite GP whenever you need to, no matter where you are. Of course, some conditions will still be better treated in person – your GP will let you know if this is the case.

Eligibility for a Telehealth Consult

The eligibility for Telehealth has recently changed. You must now have seen any GP from our practice in the last 12 months to be able to have a Telehealth appointment.

Exceptions to this rule are:

• Infants under 12 months old
• People experiencing homelessness
• People residing COVID Lockdown Restrictions.
  

To book a telehealth appointment, follow the below instructions:

• Book your appointment by phone and inform the Receptionist that you would like it to be via telehealth, or
• Book Online - Select ‘Telehealth Appt’ or if booking over the phone, .

You will have the option to choose either a video call or standard phone call. If you choose video, you will receive an SMS with the link for the appointment.

The doctor will call you to start the appointment, so please be ready!

Your privacy is essential – so please find a quiet, private place to speak with the doctor.

After the appointment you can pick up

• your prescriptions or
• referrals from the clinic.

Alternatively, prescriptions can be sent to your local chemist.

And that’s it – anything further will be communicated by the doctor.

Booking a Video Consultation 

If you are a current patient and are interested in arranging a consultation online call our practice. After an Appointment has been made, you will receive reminders for your upcoming Consultation. 

Reminder Emails

These reminder emails will have a meeting link.

Telehealth Setup

If you have a PC, camera, microphone, speakers and the internet, you have all that you need. 

15 Minutes Before the Scheduled Meeting

Next, setup a the practices online consultation app, its free and only takes a few minutes.

• Zoom
• Skype account
• WhatsApp
• FaceTime
• Other

If you are new to online meetings, after you have downloaded the program, open the App and familiarize yourself with how the application works.

Also, test your microphone as this is how we will talk.

At the Time of the Meeting

At the time of your meeting, click on the meeting link sent to you by email and wait for a call from the practice at the agreed time.

During Consultation

During our consultation we will conduct a video meeting via your computer, tablet or mobile phone.

Be sure your internet connection is stable and avoid moving if using a mobile.