Your First Visit

To book an initial consultation please either 

• Phone our rooms at (02) 5110 3157, or 
• Book Here   

Urgent Appointments

Advise the staff if the matter is urgent and we will endeavour to arrange an expedited appointment.

Plan With Notes

It’s easy to forget all the questions you wish to discuss once in front of the doctor. We recommend you prepare a list of questions you want to discuss.

Cancellation Policy

We do ask that you contact us and give at least 4 hours notice should you need to reschedule or cancel your booking.

Due to difficulty of filling last minute cancellations, you with be charged $40 ‘Did Not Attend” fee for missed appointments or late cancellations.

Our doctors will endeavor to run on schedule because your time is valuable to us. Your punctual attendance will assist with this.

Late Arrivals

We do understand that circumstances may arise unexpectedly, however, late arrivals can compromise the service we are able to provide to you, and can also inconvenience other patients. 

We will do our best to accommodate late arrivals, but in some instances, appointments may need to be rescheduled.

No Show Policy

For unattended appointments without notice, we may charge a $40 fee.

Please plan your appointment appropriately or reschedule if necessary.

Prepare to arrive 15 minutes before your allocated appointment time as you will be asked to complete some paperwork.

Bring all relevant information as listed below:

Clinical

• List of Current Medications,
• List of any allergies to pharmaceuticals or other,
• Prior X Rays, MRI or CT scans
• Copies of Pathology Reports
• Your Medical and Family History
• Is the problem work related?

Identity

• Referral Letter (GP, Doctor or Physio)
• Drivers license or valid ID
• Medicare, DVA or Pension Card
• Private Hospital Insurance Details
• Employer’s Letter (if Work cover) and a current claim and approval from their case manager

Other

• Current Diet and Exercise
• Relevant Journal or Travel Plans

Prepare a list of questions you want to ask your doctor about your problem or concerns. It’s easy to forget what you wanted to discuss once you are at the appointment.

You should expect to be greeted at reception upon arrival and then seen by the doctor.

Medical History 

During your first visit you and the doctor will discuss:

• General health and Medications,
• Previous problems,
• Family history, 
• Current symptoms and related health, 
• Previous diagnostic imaging, and
• Risk factors, lifestyle and family history

Honesty is important as it provides all the information needed to assess and properly treat you.

Physical Examination

It is important to be as relaxed as possible during any examination. Try taking deep slow breaths, relax and think of something pleasant can help if the doctor needs to perform a clinical examination here..

Diagnostic Imaging

You may require more diagnostic testing to confirm the doctors diagnosis.

Ask Questions?

We want you to feel free to discuss openly any questions or voice any concerns you may have without reluctance or hesitation, as anything dealing with your health is of extreme importance.

It is important that you clearly understand your options.